+1 (302) 261-2905

Support and Maintenance

IT support and maintenance consist of procedures aimed at ensuring reliable IT workflows and reducing IT costs. Celestials Technologies’ IT support and maintenance services are backed by many years of experience.
We offer help desk and application support, including IT help desk, Network Operations Center (NOC), and software support, to ensure a superior user experience and continuous improvement of your IT processes.

Support and Maintenance

Celestials Technologies can take care of all your IT infrastructure components – from daily monitoring and management to long-term continuous optimization and evolution. Application support and maintenance services are aimed to ensure that your apps are highly available, reliable and keep up with your ever-evolving business needs. 






What You Get with IT Support Services

Complete Maintenance & Resolution

User support, maintenance, and technical support are available, along with a full team of software engineers for multi-tier incident resolution.

Detailed Description Infrastructure

SOPs for ticket resolution, change, incident management, CI/CD flows, and Network maps and Infrastructure improvement plan.

Self-service Training Materials

We provide you Knowledge base articles,FAQs, user manuals for how to use the product in efficient way and for a long time with proper updates.

User Satisfaction & Improvements

We provide you UX testing and monitoring services. We also provide Surveys and user experience studies with CSAT improvement plans based on their results on demand.

Regulatory Compliance Assessments

We provide you IT development environment benchmarking against PCI DSS, HIPAA, etc. We also provide Compliance gap mitigation plans and full support.

Regular & Transparent Reporting

We provide Service level reports and maintenance reports. We also provide Health check reports security, assessment reports and Incident reports with root cause analysis.

Awards and Achievements

We are proud to be recognized as a top service provider by these platforms.