Support and Maintenance
We offer help desk and application support, including IT help desk, Network Operations Center (NOC), and software support, to ensure a superior user experience and continuous improvement of your IT processes.
Support and Maintenance
Celestials Technologies can take care of all your IT infrastructure components – from daily monitoring and management to long-term continuous optimization and evolution. Application support and maintenance services are aimed to ensure that your apps are highly available, reliable and keep up with your ever-evolving business needs.
Maintenence
Infrastructure
Satisfaction
Communication
Delivery
What You Get with IT Support Services
Complete Maintenance & Resolution
User support, maintenance, and technical support are available, along with a full team of software engineers for multi-tier incident resolution.
Detailed Description Infrastructure
SOPs for ticket resolution, change, incident management, CI/CD flows, and Network maps and Infrastructure improvement plan.
Self-service Training Materials
We provide you Knowledge base articles,FAQs, user manuals for how to use the product in efficient way and for a long time with proper updates.
User Satisfaction & Improvements
We provide you UX testing and monitoring services. We also provide Surveys and user experience studies with CSAT improvement plans based on their results on demand.
Regulatory Compliance Assessments
We provide you IT development environment benchmarking against PCI DSS, HIPAA, etc. We also provide Compliance gap mitigation plans and full support.
Regular & Transparent Reporting
We provide Service level reports and maintenance reports. We also provide Health check reports security, assessment reports and Incident reports with root cause analysis.
Awards and Achievements
We are proud to be recognized as a top service provider by these platforms.
