Support and Maintenance
IT support and Maintenance comprises procedures intended to maintain failsafe IT workflows and reduce IT costs. Celestials Technologies IT support and maintenance services are backed with many years of experience in help desk and application support and include IT help desk, Network Operations Center (NOC) and software support to guarantee superior user experience and on-the-go improvement of your IT processes.
Scope of IT Components We Tackle
Celestials Technologies can take care of all your IT infrastructure components – from daily monitoring and management to long-term continuous optimization and evolution.
What You Get with IT Support Services
Multi-tier incident resolution pipeline
A user support and maintenance and technical support team. full support of team of software engineers.
Detailed descriptions of the IT infrastructure
SOPs for ticket resolution, and change and incident management and CI/CD flows. and Network maps and Infrastructure improvement plan.
Self-service training materials for users
We provide you Knowledge base articles FAQs and user manuals for how to use the product in efficent way and for a long time with proper updates.
User satisfaction and adoption improvements
We provide you UX testing and monitoring. We also provide Surveys and user experience studies with CSAT improvement plans based on their results.
Regulatory compliance assessments
We provide you IT environment benchmarking against PCI DSS, HIPAA, etc. We also provide Compliance gap mitigation plans and full support.
Regular and transparent reporting
We provide Service level reports and maintenance reports. We also provide Health check reports security assessment reports. Incident reports with root cause analysis.
Awards and Achievements
We are proud to be recognized as a top service provider by these platforms.
